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The Services Charter of the Royal Collections Gallery for the period 2024-2027 is the document which:

Summarizes the services that the Gallery is entrusted with.
Details the quality commitments assumed by the institution in all its services: visitation organization, cultural activities, accessibility, etc.
It provides information about the rights that citizens and users have with respect to the institution, as well as about the mechanisms of participation through writings, complaints and suggestions as well as interaction in social networks.
PDF Services Charter